Manage a portfolio of a variety of Commercial and Government accountsNotify customers of account delinquency, primarily by phone and email as secondaryManage customer repayment plans and accept/process paymentsPrepare accounts for plac[...]
Conduct inbound and outbound calls (queue-based system) with professionalism and sensitivityManage customer repayment plans and accept/process paymentsPrepare accounts for placement with 3rd party collections - legal or agencyIdentify [...]