Bilingual Customer Service Specialist

Job Description

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our FFE (Furniture, Fixtures, and Equipment) & Capital Replenishment Department. The ideal candidate will be fluent in both French and English, possess strong customer service skills, and be comfortable working in a fast-paced environment. This role requires the ability to manage purchase orders, troubleshoot customer issues, prepare reports, and collaborate with internal & external teams to ensure seamless order fulfillment and customer satisfaction. For the right candidate, this role could be 100% remote. Accepting applications from across Canada.

Job Responsibilities

• Provide exceptional bilingual (French/English) customer service through phone, email, and other communication channels.
• Accurately process and manage purchase orders for the replenishment of furniture, fixtures, and equipment (FFE).
• Proactively troubleshoot and resolve customer inquiries and issues in a timely and efficient manner.
• Prepare, analyze, and present regular reports related to order status, delivery schedules, and inventory management.
• Collaborate with procurement, logistics, and other internal teams to ensure smooth and accurate order processing and fulfillment.
• Work closely with suppliers to facilitate order fulfillment, resolve delivery issues, and ensure timely shipment of goods.
• Maintain detailed records of customer interactions, transactions, and communications.
• Assist with tracking order shipments and ensuring timely deliveries to meet customer expectations.
• Identify and suggest process improvements to enhance efficiency and customer satisfaction.
• Perform other related duties as assigned in a fast-paced and dynamic environment.
• Process invoices, collect payments, and assist with tracking accounts receivables and accounts payable.

Qualifications

• Bilingual proficiency in French and English (both written and verbal) is MANDATORY.
• College or university graduate in business or related field.
• Minimum of 2 years of experience in a customer service or order management role, preferably in FFE or similar industry.
• Demonstrated customer service skills with a proven track record of handling client inquiries professionally and efficiently.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated proficiency in managing purchase orders and working with inventory/order management systems.
• Intermediate level proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Excellent problem-solving skills and the ability to troubleshoot issues quickly and efficiently.
• Knowledge of inventory management, product quoting and accounting systems and ERP software.

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Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.