Bilingual Accounts Receivable Specialist

Who we are

Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

The AR Specialist will support retail and corporate customers, including intercompany partners in the Canadian operations.
The AR Specialist is responsible for ensuring timely payment of open invoices for assigned portfolios, reducing past due and days outstanding. In addition, provide recommendations for orders on credit hold.
The AR Specialist will support the direct customers regarding credit applications, credit card setup, and resolution of invoices and statements. It will also include the support to the direct retail customers processing deductions via credit card application.
The AR Specialist is responsible for the review and resolution of deduction balances on customer portfolio(s). This includes timely review of newly deducted claims, obtaining supporting documentation when not on file, identification of deduction reason, and distribution of debits to external departments for validation.
The AR specialist is responsible for submitting credit memo requests for validated and approved debits for customer portfolio(s). The AR Specialist is responsible for matching open deductions against open credit memos or unapplied cash and analyzing/reconciling variances, ensuring timely and effective collection efforts are initiated when a customer deduction is deemed invalid and updating collection efforts in the claim management system.
This position has internal contacts with the commercial team, intercompany partners and external contact with customer accounts payable and receivables departments.

How you'll spend your day

• Maintain accounts receivable records to ensure aging is current, credits and collections are applied, and uncollectible amounts are accounted for.
• Provide timely review and identification of newly created deductions claims, obtaining supporting documentation when not on file, reviewing thoroughly to ensure sufficiency of detail provided, and updating the claim management system in accordance with the current deduction review process.
• Direct debit memos to appropriate departments for research validity and conduct periodic follow-ups for resolution status.
• Ensure thorough review and reconciliation of variances deemed invalid and initiate collection efforts. Ensuring timely follow-up and effective tracking in the claim management system. Escalating aging and problematic disputes when applicable.
• Perform account maintenance to identify potential credit-to-debit correlations and submit for offset when applicable.
• Provide timely responses both English and French to customers, external departments, and management inquiries, ensuring effective communication.
• Follows Teva Safety, Health, and Environmental and Code of Conduct policies and procedures.
• Analytical/Technical-Ability to visualize, articulate, and solve problems, making decisions that make sense and are based on available information.
• Problem solving-Ability to identify issues and develop and implement effective solutions, taking the initiative to escalate problems/issues when needed.
• Organization and Planning - Detail oriented with ability to effectively manage time, prioritizing workload to meet changing demands.
• Collaborative and organizational skills are required.

Your experience and qualifications

Education / Experience Required:

• Excellent communication skills both English and French written and verbal
• High School Diploma completed
• 3+ years AR & deduction resolution experience
• Demonstrated attention to detail
• Interpersonal skills and teamwork
• Proficient Excel skills
• SAP knowledge

Education/Experience Preferred:

• Completed college Degree or higher
• Prior pharmaceutical experience
• Minimum one year prior Accounting experience

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva's Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva's global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.