Associate, Operations - Wmc Fee Billing Service

What is the opportunity?

The primary purpose for this position is to perform daily oversight on complex processes, provide analysis, and customer service support for exception-based complex and/or highly specialized Operation's processes. Incumbent will review, verify, and record data into technology systems supporting department processes. In addition, incumbent will research, resolve, or secure requested information for other Operation's areas, RBC Business Units, external customers or industry participants. Incumbent provides thought leadership and implementation support for department process changes, system enhancements, and new initiatives.

What will you do?

• Provide accurate analysis and processing support for exception-based, complex, and/or highly specialized processes within a specific Operation's department. Accurately review, verify, and/or record data into technology supporting department processes. Understand department procedures and required accountabilities in the area or department in which the incumbent works. Refers to department manuals for instructions and task assignments for the specific role.
• Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation's departments, RBC Business Units, external customers or industry participants. Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures.
• Reduce risk or increase efficiencies by suggesting process changes and system modifications. Participate in testing and implementation of new systems and processes as required.
• Provide accurate analysis and processing support for manual, exception-based complex, and/or highly specialized processes within a specific Operations department. Accurately review, verify and/or record data in technology support department processes.
• Train and act as a resource for other Operation's team members.
• Perform other duties and responsibilities as assigned.

What do you need to succeed?

Must Have:

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 2 years of job-related experience
• 1+ year business, finance, customer service and/or accounting/bookkeeping experience.
• Ability to handle multiple priorities in a fast paced and deadline driven environment
• Ability to demonstrate strong analytical, mathematical, exception-based processing skills

Nice to Have:

• 4-year degree from an accredited university in business, finance or related field
• Proficient computer skills in Windows-based software products including Word, Excel and Outlook
• Demonstrated self-directedness in researching, analyzing, and solving problems
• Strong customer service, organizational skills, attention to detail and confidentiality

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business and geographies

Job Skills

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