Accounts Adjuster

The role of the PCMO Payment Adjuster is to ensure accounts are appropriately paid according to budgets set pursuant to LASA, Regulations, and the LAO Tariff and Billing Handbook and Disbursement Handbook in a timely fashion as per departmental policies.

Primary Location: Provincial Office
Secondary location: n/a
Reports to: Manager Operations, Provincial Case Management Office (PCMO)

• Review and payment of Big Case Management (BCM), Protocol (MAG & DOJ) accounts
• Corresponding with Case Managers where discrepancies on budgeted accounts are discovered
• Process discretion and disbursement requests on PCU and non-budgeted matters as required within established guidelines
• Prepare discretion and disbursement requests beyond predetermined threshold or complexity and refer to case managers
• Respond to internal and external correspondence relating to accounts and billing issues
• Update purchase orders as required to facilitate payment of accounts and disbursements
• Maintain accurate records of settled accounts within PeopleSoft
• Assist with resolution of lawyers' concerns regarding billing and settlement of accounts
• Determination and recovery of overpayments from lawyers
• Assist with updating/creation of Job Aids and Departmental manuals
• Other duties as assigned

• Completion of a business/accounting program and/or an equivalent combination of education and experience acquired through past work experience
• Knowledge of LAO Tariff and Billing Handbook and the Disbursement Handbook
• Knowledge of LAO office and administrative procedures complemented by background knowledge of the Legal Aid Services Act and regulations as it relates to the tariff
• Knowledge of court and tribunal processes acquired through experience or learning (e.g. law clerk, certified paralegal, Legal Aid Worker)
• Customer service/interpersonal skills to effectively and efficiently respond to queries from lawyers
• Understanding of LAO's account payment processes
• Basic mathematical skills involving simple equations such as calculating ratios or percentages
• Decision-making skills to deal with variations from established Legal Aid tariff guidelines
• Time management skills and attention to detail (careful review of accounts)
• Computer skills necessary to use software applications (Microsoft Office, Excel, PeopleSoft) for word processing, setting up and formatting reports, and analyzing data using spreadsheets

To apply submit a cover letter & résumé.


This position is collectively represented by the Ontario Public Service Employees Union (OPSEU) Local 525 and, therefore, union dues will be deducted bi-weekly.

Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set up their Candidate Profile if applying on Njoyn. As an applicant, it is your responsibility to ensure that you check your email regularly.

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