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Discover a career with purpose—helping safeguard the financial well-being of vulnerable clients

What we offer:
The Ottawa office has a supportive team that provides training and close mentorship to help you deliver vital financial support to clients who rely on your assistance.

What you bring:
This role requires a strong sense of empathy, patience, and the ability to connect with clients in need.

Learn about the Office of the Public Guardian and Trustee

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About the job

You will:
• respond to inquiries from clients, care-givers, health-care professionals, legal professionals, financial institutions, creditors and relatives of clients
• create/review/update/adjust/edit and initiate online recurring entries to ensure payments and allowances from various government benefit programs
• determine priorities, resolve concerns and coordinate resolutions
• provide financial analysis by reconciling invoices and correcting discrepancies
• perform administrative functions such as distributing incoming/outgoing mail, assisting with reception duties and maintaining office equipment

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What you bring to the team

Technical Knowledge

• you can interpret and apply legislation, regulations and policies (i.e. Canada Pension Plan, Quebec Pension Plan, Old Age Security, Health Insurance and Unemployment insurance) as it relates to role of the Office of the Public Guardian and Trustee
• you demonstrate arithmetic skills to review financial situations of clients, prepare cash disbursements for expenses, reconcile invoices and place cash reserves on accounts
• you are proficient with computers and software applications such as word processing, spreadsheet, electronic mail, internet and operating database systems

Problem Solving and Organizational Skills

• you are able to work effectively with a diverse vulnerable client group, and apply processes and procedures
• your problem solving skills allow you to determine appropriate administrative procedures and processes when preparing documents and responding to inquiries
• you demonstrate initiative to work independently and as part of a team
• your organizational and analytical skills enable you to multi-task in high demand work environment while meeting strict deadlines

Communication Skills

• you have proven communication and interpersonal skills with a high level of patience and empathy to respond tactfully and diplomatically to inquiries, and correspond with clients, team members, caregivers, health care and legal professionals, financial institutions, creditors and relatives

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Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

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How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

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Additional information: