Billing Analyst I

Description

Our team and what we'll accomplish together

This role, part of Finance Assurance and Operations is dedicated to timely and accurate customer billing. The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers. Proactively identifying billing issues before they adversely impact clients and professionally reacting to internal/external customer queries. As a Billing Analyst your primary responsibility will be the verification of billing data for billing cycles, analysis of various customer information, contracts, customer adjustments, calculations, and billing reconciliation.

What you'll do

• The Billing Analyst supports the company sales and administration department through assisting with contracts and billings of all customers
• In conjunction with the Manager - Revenue Assurance, manage the Centralized Customer Contract Management for all divisions/locations
• Responsible for Centralized Recurring Billing for all divisions/locations
• Responsible for Centralized Project Billing for all divisions/locations
• In conjunction with the Director, Procurement and Billing, bill for all Centralized Month End Service for all divisions/locations; Manager - Revenue Assurance
• Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
• Respond to Customer Invoice Inquiries
• Create Professional Services Projects in NetSuite
• In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
• In conjunction with the Manager - Revenue Assurance, bill for all Centralized Month End Service for all divisions/locations
• Email invoices to customers and/or Entering Invoices into Customer Portals for Payment
• Respond to Customer Invoice Inquiries
• Create Professional Services Projects in NetSuite
• In conjunction with the Manager - Revenue Assurance, bill customers for third party contractor work
• Other duties as assigned by the Manager - Revenue Assurance

Qualifications

What you bring

• College diploma in a relevant discipline
• Ability to follow procedures and processes
• Maintain confidentiality related to financial information
• Excellent interpersonal skills
• Effective verbal, listening written communication skills
• Attention to detail and high level of accuracy
• Effective organization skills
• Computer skills including the ability to operate a CRM and Microsoft applications

Great-to-haves

• Knowledge of applicable billing systems: (eg. Netsuite, SAP, SIMS, Salesforce, ServiceNow)
• Advanced MS Excel, Google Sheets knowledge
• Customer service experience