Senior Tax Compliance Analyst: Unilingual (English) and Bilingual (English/French)

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Do you have experience in interpreting legislation, knowledge of accounting principles, and payroll processes, and strong mathematical, research, and analytical skills? If so, consider this opportunity to provide comprehensive interpretation, information, and compliance services to taxpayers across multiple statutes.

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OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

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What can I expect to do in this role?

In this position, you will:
• analyze and process documents received directly from clients or other areas within the ministry
• determine issues assessments and disallowances as appropriate
• maintain the integrity of ministry databases of taxpayer information
• analyze, reconcile and process returns filed, and calculate appropriate interest and penalty
• investigate and resolve compliance problems
• accepts payments, including cash, and issue receipts and prepare daily reconciliations
• respond to enquiries relating to provincial, municipal and federal programs
• provide written reports to management

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How do I qualify?

Mandatory

For the bilingual position, you must possess oral French language skills at the advanced level. Your proficiency level will be confirmed before hire.

Specialized knowledge

• you have knowledge of basic accounting principles, practices and payroll processes to review, analyze, verify and evaluate financial and non-financial taxpayer information
• you have mathematical skills to calculate penalties and interest and to prepare reconciliations and validate liabilities
• you have the ability to interpret and apply relevant legislation, procedures and policies to resolve compliance issues and maintain taxpayer account integrity

Analytical, research and judgment skills

• you can identify, investigate and resolve financial discrepancies and resolve issues by reviewing legislation, policies and determining/documenting the correct application
• you have judgment skills to determine appropriate referrals to audit, collections and/or management to reduce potential tax loss

Communication, interpersonal and customer service skills

• you can provide clear and concise advice to management and clients on compliance and non-compliance issues
• you can deal with irate callers and visitors and interact effectively with management and staff
• you can prepare letters to clients, and draft letters for management's signature
• you understand customer service best practices and standards and confidentiality requirements to respond appropriately and effectively to client inquiries

Organizational and teamwork skills

• you have organizational and time management skills to complete work assignments under pressure situations and to prioritize issues and workload within deadlines
• you can work effectively both independently and as part of a team to achieve deliverables within tight deadlines

Technical skills

• you can work with online systems for data retrieval and input
• you can use standard desktop software to communicate with clients and perform work assignments

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Additional information:

Note:

• This ad is also available in French.
• In accordance with the Ontario Public Service (OPS), Employment Screening Checks Policy (ESCP), the top candidate(s) may be required to undergo a security screening check. Refer to the above to determine the screening checks that are required for this position.
  
  Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.
  
  A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
• The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
• FN-225053/25

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How to apply:

1. You must apply online.
2. Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
3. Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
4. Read the to make sure you understand this job.
5. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
6. If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Please be advised that the results of this competition may be used to form an eligibility list of qualified candidates to potentially fill future vacancies represented by the Ontario Public Service Employees Union (OPSEU). In accordance with the Collective Agreement, eligibility lists are shared with OPSEU representatives. By applying to this competition, you are providing consent that your name may be shared with OPSEU representatives.

All external applicants (including former employees of the Ontario Public Service) applying to a competition in a ministry or Commission public body must disclose (either in the cover letter or resume) previous employment with the Ontario Public Service. Disclosure must include positions held, dates of employment and any active restrictions as applicable from being rehired by the Ontario Public Service. Active restrictions can include time and/or ministry-specific restrictions currently in force, and may preclude a former employee from being offered a position with the Ontario Public Service for a specific time period (e.g. one year), or from being offered a position with a specific ministry (either for a pre-determined time period or indefinitely). The circumstances around an employee's exit will be considered prior to an offer of employment.

All Ontario Public Service external job advertisements are posted in English and French. To confirm the language requirements of a job, check the "language of position" information at the top of each job ad. For all positions, candidates will be assessed in English, the business language of the Ontario Public Service. For English/French designated bilingual positions, candidates will also be assessed through French-language proficiency testing.

Toutes les offres d'emploi externes de la fonction publique de l'Ontario sont affichées en anglais et en français. Pour connaître les exigences linguistiques, vérifiez les renseignements sur la " langue du poste " figurant dans le haut de chaque offre d'emploi. Pour tous les postes, l'évaluation des candidates et candidats se fera en anglais, la langue usuelle de la fonction publique de l'Ontario. En ce qui concerne les postes désignés bilingues, la maîtrise du français des candidates et candidats sera également évaluée.

The Ontario Public Service is an inclusive employer.
Accommodation is available under the Ontario's Human Rights Code .