About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
POSITION CONCEPT
In a team environment, administer a given account assignment within the guidelines of XCL Policies and Procedures to clarify and ensure customer compliance with Xerox contractual obligations and expedite payment of the account. In doing so, optimize Customer Satisfaction to ensure a positive, ongoing business relationship with the customer.
MAJOR RESPONSIBILITIES
- Manage an assigned file of customer accounts with outstanding payments owing to Xerox Canada
- Achieve assigned Accounts Receivable targets.
- Identify customer complaints when raised through discussion with customers. Prepare documentation expediently to achieve resolution in line with XCL policy.
- Secure a positive outcome to customer contacts through a payment commitment and/or identify, resolve, or escalate all barriers to customer payment or obtain agreement with the customer on the proposed resolution to an issue.
- Maintain systemic and timely follow-up of customer payment promises and issues through online customer logs and other administrative tools.
- Respond to customer correspondence and telephone inquiries (external and internal) promptly and professionally, by telephone, on-line letters program or through own written correspondence, as appropriate.
- Provide after-sale support to external and internal customers by understanding XCL contract terms and conditions and billing issues.
QUALIFICATIONS
- Strong team player
- Results-oriented
- Must be able to work quickly and often under pressure.
- Must have good telephone manners.
- Must have excellent problem-solving skills, be assertive, and have an attention to detail.
- Good organization and communication skills (verbal & written).
- University degree, Community College Diploma or business equivalent.
- Keyboard skills, PC, Focus and IMS system knowledge an asset