Payment Processing Agent
Posting Date:
Posting Number: 66245
Work Location Type: Hybrid
Job Code: 1286
Location: Corporate Office
Reports to: Supervisor Payment Processing
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As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team, we go there for you.
Description
Payment Processing Representative position reports into the Supervisor, Payment Processing. The schedule for this role is Monday - Friday, 37.5 total weekly hours. This is a hybrid role with being in the office 2 days a week that is subject to change.
Responsibilities
- Downloads electronic remittance advices from Billing center, Bank, EDI and customer's portal
- Contact customers either by phone call or email to identify payments in case not specified and coordinate with internal departments for missing EFT backup
- Log in customer portals for payment remittance.
- Audit CHQ and provide payment details to vendor for quick payment application
- Manage return and rejected CHQ & FT
- Process credit card payments via Billing Center & Moneris.
- Reply to customer regarding to OBPP inquires and any other inquiry
- Addressing, research investigate and resolve misapplied, duplicates & un-posted payments and process cash transfer or request refund if needed
- Process approved adjustments such as credit, debit & write offs
- Clean up assigned clearing accounts & process cash transfer
- Data entry to ensure accurate billing for cash using SAP to bill customer & upload customer's Portal with invoices as required
- Cross train & provide backup coverage for the team during busy periods, vacations, and unexpected employee absences also assist as needed in the month end and year end closing process
- Other duties and special projects as assigned
Job Requirements
- Minimum of 4 years' experience in cash applications within a large company required & strong knowledge of cash application process
- SAP system experience strongly desired & ability to learn multiple software applications
- Advanced understanding of Excel spreadsheets, v-look up, pivot table etc. & proficient with Microsoft Office tools including Word & Outlook
- Great analytical, strong problem solving, investigative skills in finding root causes and offering resolutions
- Ability to manage and prioritize multiple tasks with strong attention to detail in a high volume transactional environment
- Strong organizational, communication and time management skills are critical
- Bilingualism (French/English) would be an asset
Post-secondary degree or diploma in Accounting or related similar area preferred.
POSTING DETAILS
Location: 530 - Corporate
Working Conditions: Office Environment
Posting Number: 66245
Reports to: Supervisor Payment Processing
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Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status, or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace, and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.
At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.
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