Credit Collection Specialist

About the Role / Key Accountabilities:

• Reporting to the Manager, Credit and Collection will be responsible for contacting customers to manage collections (receivables)
• Responsible for account reconciliation and resolving payment discrepancies
• Communicating with customers and internal departments using all methods of communication
• Performing clerical duties as needed
• Managing all levels of client relations specific to collections and general inquiries, and overall credit management
• With the use of various software, manage customer database and monitor all account activities, including investigating payment discrepancies
• Enforce prompt action on overdue accounts and engage in appropriate means of collection activities
• Process client payments using various POS systems and coordinate payment information updates and customer account changes as assigned
• Maintain and update filing and database systems
• Other relevant duties as assigned

Position Requirements:

• 3- 5 years of work experience in Collections required
• It is a Contract position and the duration is 21 months.
• Proficient MS Office Suite experience required
• Post-secondary education in a related field is an asset
• Experience within the transportation/ supply chain industry is an asset
• Experience with Great Plains and TMW software is an asset
• Pursuit of a CCP designation as an asset

What's In It for You?

• Competitive salary
• Career growth opportunity within an industry-leading logistics company
• Group Benefits offered - health and dental
• Share Purchase Plan - the opportunity to buy company shares through payroll at a 100% match
• Employee engagement events

Position Competencies:

• Detail-orientated with exceptional time management skills
• Excellent written and verbal communication skills.
• Exceptional level of organizational skills.
• Strong interpersonal skills with the ability to collaborate effectively with internal and external stakeholders.