Residential Collector (Hybrid)

As a Residential Collector with Irving Oil, you will identify and manage credit risk for residential accounts within a specific portfolio. You will balance both inbound and outbound contacts with residential customers and will work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection, acting as a second line support for credit approvals on residential accounts, and sending daily notifications to customers as appropriate are all part of this role's responsibilities.

We encourage applicants to apply on-line, by April 9, 2025.

What We Offer:

• Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café

• Hybrid Work Model - Allows for a blend of in-office and work-from-home days

• Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance

• Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one

• Paid Vacation - Plus an annual option to purchase additional vacation, too

• Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program

• Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Your Responsibilities:

• Conduct inbound and outbound calls (queue-based system) with professionalism and sensitivity

• Manage customer repayment plans and accept/process payments

• Prepare accounts for placement with 3rd party collections - legal or agency

• Identify and manage risk within collection portfolio

• Prioritize calls based on objective criteria

• Account Maintenance as required

• Willingness to participate in projects and other team initiatives as required

Your Skills:

• Excellent customer service and follow-through skills

• Clear communicator (spoken and written), along with demonstrated skills in empathy and active listening

• Ability to work in a fast-paced environment with strong attention to detail

• Strong analytical thinking skills with continuous improvement mindset

• Financial risk management skills

• Excellent time management skills with the ability to work towards fixed deadlines

• Ability to handle objections and adversity

• Effective collaborator and a team player

Your Experience:

• Competent in MS Office applications: Word and Excel especially

• Previous related experience or coursework in Business Administration, Accounting, or Finance, are assets

#LI_Hybrid

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.​

Job Requirements - Work Experience

Job Requirements - Education