Commercial Collector (Hybrid)
As a Commercial Collector with Irving Oil, you will identify and manage credit risk for commercial accounts within a specific portfolio. Your goal will be to balance both inbound and outbound contacts with commercial customers and work with them to manage repayment plans and accept and process payments. Preparing accounts for placement with third party collection and sending daily notifications to customers as appropriate are all part of this role's responsibilities.
We encourage applicants to apply on-line, by April 14, 2025.
What We Offer:
Work Environment - Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
Hybrid Work Model - Allows for a blend of in-office and work-from-home days
Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance
Flexible Benefits Plan - Including medical and dental benefits that are both in effect from day one
Paid Vacation - Plus an annual option to purchase additional vacation, too
Wellness Support - With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Your Responsibilities:
Manage a portfolio of a variety of Commercial and Government accounts
Notify customers of account delinquency, primarily by phone and email as secondary
Manage customer repayment plans and accept/process payments
Prepare accounts for placement with 3rd party collections - legal or agency
Identify and manage risk within collection portfolio
Prioritize calls and emails based on objective criteria
Participate in projects and/or team initiatives as required
Support Credit Approval calls for new residential customer accounts by reviewing Trans Union credit reports
Account Maintenance (as required)
Your Skills:
Professionalism with excellent customer service and follow-through skills
Ability to meet deadlines in a fast-paced environment while maintaining attention to detail
Clear communicator (spoken and written), with bilingualism (English and French), a strong asset
Strong analytical thinker with continuous improvement mindset
Financial risk management skills
Effective collaborator and a team player with ability to handle objections and adversity
Your Experience:
3+ years of experience with collections
Previous commercial accounts experience or coursework in Business, Accounting, or Finance, are assets
Competent in MS Office applications: Word and Excel especially
#LI_Hybrid
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.
Job Requirements - Work Experience
Job Requirements - Education