Billing Clerk

Whitelaw Twining, part of the DWF Group, is a successful litigation law firm with offices in Calgary, Vancouver and Toronto. Our firm is an industry leader in the fields of insurance and commercial litigation. As part of its aim to meet client needs in a global market, and with an eye to growth, the firm recently joined the DWF Group. DWF is a provider of integrated legal and business services with approximately 4,000 employees with offices and associations located across the globe. DWF offers clients solutions that combine traditional law firm services with new, modern legal and business services relevant to today's companies and the challenges and opportunities they face.

Our firm has national and global presence and clients, but we strive to maintain the positive aspects of a small firm environment. We believe that our team works best in a collegial atmosphere in which all team members are empowered to build their careers, mentored and supported in their practice and encouraged to make a positive contribution to the firm and the community. Whitelaw Twining is extremely proud of its work environment, and its professional development and mentorship programs. We support our professionals as they grow their careers in their areas of interest.

We are currently seeking an Billing Clerk to join our Vancouver team to support the Accounting department. This position is ideal for a team player with a strong work ethic, attention to detail, and a proactive approach. The ideal candidate will have the ability to multi-task, and excellent communication skills.

• Generate monthly draft bills (prebill/proforma) for Professional review
• Make edits and revisions based upon Professional requests and in compliance with client billing guidelines and client contracts
• Prepare invoices and ensure the distribution of the bills to internal team or client via email or e-bill
• Provide supporting copy of expense (disbursement) back up to accompany invoices as necessary
• Assist teammates on billing during high-peak period, coordinate with accounting department to resolve any billing issues
• Maintain and update Billing Information sheets
• Accurately respond to Client/Matter billing inquiries in a timely manner
• Ensure successful e-billing invoices submission to client portal (Bottomline, TyMetrix, CounselLink, CounselGo, etc)
• Analyze billing rejection, denials and past-due accounts, and work to resolve outstanding issues
• Manage file listing - follow up on missing budgets and closing files
• Prepare client reporting as required
• Review and follow up on outstanding AR as necessary
• Timely respond to internal/external request and enquiries
• Ad hoc projects

• Minimum of 1 year experience in an office environment and/or customer service
• Excellent customer service and communication skills
• Basic knowledge of accounting principles, practices, and procedures;
• Proficiency in using accounting software and MS Office applications, particularly Excel;
• Strong attention to detail;
• Client service oriented and team player;
• Willingness to learn and grow, take on new responsibilities as needed;
• Ability to excel in a high volume, fast-paced environment;
• Knowledge of law firm billing processes and understanding of legal billing software is highly desirable (e.g., Elite or 3E);
• Experience in a legal environment is highly desirable.

Benefits & Perks We offer a comprehensive salary and benefits package that is very competitive, together with opportunities for personal and professional growth.

Our benefits include

• a wellness allowance for fitness expenses;

• an annual education/tuition allowance;

• flexible health and dental coverage;

• long term disability insurance;

• personal days to help balance outside commitments;

• employee assistance program;

• monetary incentive for employee referrals;

• casual day every Friday

Our firm benefits include Extended Health benefit, Dental coverage, LTD, DI, wellbeing allowance, casual dress code, early finish ahead of statutory holidays and more.

Whitelaw Twining is part of a global legal and business services firm DWF, with over 4,000 employees worldwide. In Canada we have offices in Toronto, Vancouver, Calgary and Victoria. We focus on insurance, commercial litigation, construction, bodily injury, and alternative dispute resolution.

Despite our global reach, we maintain a close-knit, supportive work environment. We are committed to mentoring and professional development, empowering our team members to grow their careers and contribute positively to both the firm and the community.