Accounts Receivable Supervisor

The opportunity

The Accounts Receivable (AR) Supervisor is responsible for staff management including overseeing, monitoring and coordinating AR team tasks/activities. The AR Supervisor will oversee a group of approximately 10-14 ARCs. The Supervisor role functions as an AR subject matter expert (SME) and point of contact on escalations and critical AR, to provide guidance and drive direction and consistency, collaboration and overall process improvements. The position also requires a positive attitude, strong teaming skills, ability to be flexible when assessing situations to ensure best outcomes, as well as willingness to adapt to the changing needs of the business

Your key responsibilities

• Recruits, hires, and drives the onboarding/trainings for a team of professionals who deliver exceptional customer service and work together to achieve agreed upon targets and goals
• Oversees the team's effectiveness by reviewing AR reporting and following up with team to ensure alignment to the ARC Team Vision of "Mastering the Fundamentals", driving Responsiveness-Accountability-Consistency-Follow Through Reviews team portfolio for equity and ensure the balance of employee workloads. Provides guidance on prioritization of critical AR
• Holds one-on-one coaching sessions and develop resources, building skills over time through training and development programs, as well as project assignments
• Continuous review of all AR processes to ensure efficiency and consistency across all business units. Recommends and drives process improvement initiative and implementation Performs weekly analysis to identify material AR, On Account open items to minimize exposure
• Assists in the analysis and preparation of critical AR and Region focused account collection support
• Proficiently conducts account analysis in both open and closed payment history with the ability to identify root causes on more complex cash applications
• Manages employee performance by having meaningful and consistent coaching discussions and completing performance evaluations
• Organizes and leads core team conference calls on a monthly basis to facilitate effective communication, teaming, and achievement of goals
• Team with Sr ARC to manage escalations and resolve issues in a timely manner
• Provides guidance to team on preparing accurate and complex AR reconciliation spreadsheets as required
• Manage review account assignments to establish client/account portfolio Understand and facilitate complex client payment processes to apply/resolve application issues in a timely manner
• Solicits and appropriately responds to feedback from key stakeholders (MFSL, DFs, CSPs, ) to ensure high quality and customer satisfaction
• While travel is generally not required on a regular basis certain circumstances may require attending a training session or attend a client meeting in a different location.

Skills and attributes for success

• Possess high level of professionalism and leadership attributes
• Effective interpersonal and communication skills (verbal and written); able to interface with personnel at all levels, internally and externally, as a result of strong customer service skills
• Strong research/analytical/reasoning/decision making skills
• Proven organizational skills
• Exceptional customer service orientation
• Strong proficiency with Microsoft Excel, PowerPoint and Word programs as well as the ability to learn new applications quickly
• Effective delegation and time management skills
• Ability to articulate situations and make timely sound business decisions based on judgment and experience
• Strong teaming abilities as well as demonstration of effective virtual teaming
• Effective multitasking and prioritization skills
• Demonstrate insightful and developmental coaching

To qualify for the role you must have

• Approximately 5 years as supervisor or team lead with additional financial management experience beneficial.
• Bachelors degree in finance, accounting or business administration or equivalent years of relevant experience.

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY

Diversity and inclusiveness are at the heart of who we are and how we work. We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.