Special Accounts Officer

Reporting to the Manager Senior Manager Credit and Special Accounts, the Special Accounts Officer has the responsibility to manage a portfolio of complex high-risk accounts. Serving as the main contact for clients within the designated portfolio, they will be accountable and responsible for working with the client, their representatives and related parties; engaging in discussions and negotiations. The primary objective is to restore the client relationship to an acceptable risk in a timely manner for the branch to resume the relationship. In absence of the desired outcome, the secondary objective is to coordinate legal action for the recovery of program debt and minimization of risk. The position will provide fair and consistent application of debt recovery principles to all clients to protect the integrity of AFSC's programs and maintain an unbiased image to all clients.

What will your growth opportunities look like in this role?

• Working with a collaborative group, on often times specialized lending files in addition to other government support programs, with the intent to balance recovery and reputation. You come to understand various policies and procedures while applying various Acts to account management.
• Maintaining a professional and independent management of businesses and persons while seeking opportunities to find and negotiate solutions for both AFSC and the debtor.
• Working closely with Credit, garnering increased knowledge or expand on cash flow and security analysis and solutions.

What will you be responsible for?

• The successful applicant will be responsible for a portfolio of specialized files which can be made up of lending and/or insurance and/or AgriStability and/or Agri recovery collections.
• Overall portfolio management including administration of high-risk accounts.
• Reporting on the specific and overall Special Accounts portfolio including analysis of the specific reserves.
• Actively collaborating with Credit, operations, and Loan compliance to identify and resolve accounts that are in default.
• Provide assistance and support to operations specific to high-risk accounts, resolution, guidance and advice while adhering to continuously improving processes and working within AFSC policies.

Knowledge, Skills, and Abilities

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Ability to conduct site inspections to inventory and appraise collateral; assess environmental risk and management of operations
• Strong working knowledge of the various industries in Alberta, including agriculture and agri-business, with an understanding of the various economic drivers and events that can impact operations and businesses.
• Strong working knowledge of financial, analytical and credit acumen in order to analyze financial
• Keep abreast of changes in accounting practices, legislation, regulations and other factors as they relate to financial representation and collection practices.al information and to assess risk.

Education and Experience

• University Degree or additional related work experience as deemed equivalent.
• 7 years of combined lending (including high-risk accounts) and collection experience

What else is in it for you?

• Health, dental, and vision benefits on your first day of employment
• $950 Annual health spending account
• Corporate functions
• Winter closure
• PSPP contributions
• Generous vacation and special leave days
• Health and wellness initiatives